Activate your watch in 9 steps

Model Panda 2

PANDA 2 FAQ

Frequently asked questions simply answered

PANDA 2 Video

The explanation video with quick help for questions and error messages

Model Panda 2

Model Puma

Model Panda 2

PANDA 2 FAQ

Frequently asked questions simply answered

PANDA 2 Video

The explanation video with quick help for questions and error messages

Model Puma

PUMA FAQ

Frequently asked questions simply answered

Instructions

Download PUMA user manual

Model Puma

PANDA 2 FAQ

Frequently asked questions simply answered

PANDA 2 Video

The explanation video with quick help for questions and error messages

PUMA FAQ

Frequently asked questions simply answered

Instructions

Download PUMA user manual

PUMA FAQ

Frequently asked questions simply answered

Anleitung

Download PUMA user manual

Congstar Information

With our Kidswatch Panda we have a Congstar prepaid SIM card with 10 Euro starting credit included!

Here you will find important information about the Congstar card and the conditions:

Congstar Information

With our Kidswatch Panda we have a Congstar prepaid SIM card with
10 Euro starting credit included!

Here you will find important information about the Congstar card and the conditions:

Tips from our side about Congstar

Tips from our side about Congstar

Activation

Take some time for activation. With our new laws in Germany since July 2017 you have to identify yourself personally but you can do this conveniently on the net with a webcam or the proven PostIdent procedure.

Top up

Top up the SIM card credit in time if you want to use the card even after using the 10 Euro starting credit. The first recharge via the app with direct debit can take up to 16 days.

Abroad

Very good news, for all those who want to go on holiday with the Kidswatch: In country group 1 in Europe, all services of the Congstar card are available without roaming fees. More information on the Congstar website.

We are here for you!

FAQs

Here you will find extensive information about our watches, the installation and any problems or questions you may have. Click through the various topics or enter your search term – here our technicians and specialists have carefully prepared and explained everything in a comprehensible way.

LIVE-Chat

The FAQs weren’t helpful? Then the chat is the easiest way to get in touch with us (you’ll find the button for the live chat on the bottom right). If you should write a message outside our support page, it will be sent to our service team on the following working day and processed as soon as possible.

We are here for you!

FAQs

Here you will find extensive information about our watches, the installation and any problems or questions you may have. Click through the various topics or enter your search term – here our technicians and specialists have carefully prepared and explained everything in a comprehensible way.

LIVE-Chat

The FAQs weren’t helpful? Then the chat is the easiest way to get in touch with us (you’ll find the button for the live chat on the bottom right). If you should write a message outside our support page, it will be sent to our service team on the following working day and processed as soon as possible.

Pingonaut
Support
If you have any questions about our products or an order, please contact us!
Support
If you have any questions about our products or an order, please contact us!
Technical Questions?
Questions about your order?
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Sign up to our Newsletter
Sign up to our newsletter, benefit from exclusive discount promotions and be the first to know when we have something new!
 
With the registration I accept the privacy policy of Lokato GmbH. I am aware that Lokato GmbH informs me by e-mail about interesting offers and processes my e-mail address and personal data provided by me for this purpose. I can revoke this at any time and without giving reasons.
Social Media